Frequently Asked Questions
Either Seren or Karen will be doing the cleaning. At your request, we can wear a facemask and shoe covers while cleaning your home for extra security.
We are based in Glossop and service the High Peak and surrounding areas, including New Mills, Hayfield, Marple (incl Marple Bridge) and Whaley Bridge.
We don't use contracts, so you wont be tied in to cleans you don't want, as we prefer to earn your trust and loyalty over time. We value any feedback you provide about the cleans, which helps us continue towards improving our services! Terms and Conditions for our services will be provided upon first booking.
Not at all! We will bring everything needed to get the job done, including our own 'top-of-the-range' certified asthma & allergy-friendly vacuum cleaners.
If you need to cancel a clean just let us know, ideally with a 7-days notice. You can still cancel up to 48-hours before the clean, you will incur the full cost of the booking hereafter (excluding cancellations due to illness).
Unless other arrangements are made beforehand, payments for recurring cleaning services are to be made via bank transfer within 24 hours from the start of the scheduled booking.